training, customer service, leadership, teamwork, coaching skills, presentation skills, mentoring, soft skills, training and development, associate trainers, change management, bespoke training, training design, design media, communication skills  
 

Customer service specialists for contact centre or customer facing staff

 

 

 

 

 

S E R V I C E S

 Training Courses

   Training Solutions

Training design
Training needs analysisBespoke training packagesCoaching and mentoring
 
 
training, customer service, leadership, teamwork, coaching skills, presentation skills, mentoring, soft skills, training and development, associate trainers, change management, bespoke training, training design, design media, communication skills

On conventional courses, research shows that 67% of what is learned is forgotten within the day, 80% is forgotten within the week and 92% is forgotten within 2 weeks. This is because much of what is learned is not translated into use in our business lives. We are keen to ensure that this is not the case. We recommend our refresher courses which can take place approximately 8 weeks from the end of the course and will ensure much greater knowledge retention

.training, customer service, leadership, teamwork, coaching skills, presentation skills, mentoring, soft skills, training and development, associate trainers, change management, bespoke training, training design, design media, communication skills

 

Bespoke IT

We can design and deliver training packages specific to your IT systems and corporate requirements.
 
Customer Service
We are customer service specialists. Our courses for contact centre and customer facing staff will improve your customer experience.
 
Coaching and Mentoring
Using our coaching and mentoring service we can ensure that the knowledge and skills gained on our training courses is put into practice.
 
Associate Trainers
Parallel Training can provide your organisation with experienced and highly skilled associate trainers and consultants for short or long term assignments.

Change Management

Implementing business improvement projects invariably involves change.  A comprehensive plan for support can reduce fear of the unknown and promote a healthier attitude towards changes in the workplace.  Working closely with Parallel Training as you develop your Programme for Change can help to decrease the resistance to change and increasing the productivity of your workforce.

   
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Last Updated 13/10/2006 20:04